Shipping & Returns


Shipping Information

I ship USPS or UPS ground. Packages go out 1-4 business days from day of purchase.

International buyer is responsible for duties, fees, or taxes incurred upon receipt.

 

Easy Returns & Exchanges

Refunds and Exchanges :


If an item reaches you in a damaged condition, I will gladly replace it with a similar item of equal value. Buyer pays return shipping.

I do not exchange merchandise that reaches you in good condition. I do my best to accurately depict and describe the items in my shop and I ask that you keep in mind that all items are made by hand and by nature have slight imperfections and variations.

If you are not satisfied with your purchase, you are welcome to return it for a full refund within 7 days of purchase. Buyers are responsible for the cost of return shipping.


Please let me know if you have any questions. I am here to help! Please email me at taraunderwoodpottery@gmail.com or call at 615-887-0659.